Quick Answers to Our Ordering Processes, Manufacturing Capabilities, and IP Protection.
Are you a trading company or a factory?
We are a 100% direct manufacturer with our own facility based in Dongguan. We specialize in end-to-end production of plush and high-end liquid silicone toys, from design and engineering to mass production.
What is your core advantage?
Our core strength is cross-material integration—seamlessly fusing premium plush with food-grade liquid silicone for unique, tactilely superior designs.
Can you handle complex plush-silicone designs?
Yes, we specialize in complex structural designs requiring precise engineering to join silicone and plush components durably.
What formats of design files do you accept?
We accept all standard professional formats, including SolidWorks, STEP, IGES, Rhino, Adobe Illustrator, and PDF blueprints.
How long does sampling take?
Our standard initial prototype typically takes 5–7 working days, depending on design complexity.
Do you provide rapid revisions?
Yes, we offer an agile 24-hour revision service. Our in-house engineering team can implement your feedback and modify complex sample details within 24 hours.
What material standards do you follow?
We strictly adhere to global consumer safety standards. All our plush and liquid silicone materials are non-toxic, hypoallergenic, and pass all major environmental testing (EN71, ASTM, CE).
Do you offer factory audits?
Yes, we are fully transparent and welcome third-party factory audits to verify our production environment and quality control processes.
Is the sample fee refundable?
Yes. Once your mass production order reaches our standard volume requirements, the initial sampling fee is 100% refundable.
What are your payment terms?
We offer flexible payment terms tailored to long-term collaborative partnerships.
Can you handle FBA shipping for Amazon sellers?
Yes. We are experienced in supporting Amazon sellers, including handling custom labeling, packaging requirements, and direct FBA logistics.
What is your standard lead time?
Production lead time is determined by order volume and complexity, which we confirm during the final quotation stage to ensure on-time delivery.